1. Strategic Planning – Develop and implement a strategic plan for training and consultancy modules that align with market needs, including TVET programs and micro-credentials registered under HRDC.
2. Operations Management – Oversee daily operations to ensure smooth execution of training and consultancy services, optimising resource utilization for greater efficiency.
3. Curriculum Development – Design and expand TVET programs and micro-credentials, ensuring that training courses and consultancy services are effective, up-to-date, and aligned with industry trends and the latest technologies.
4. Staff Management – Lead and supervise the trainer and consultant team, with responsibilities including recruitment, training, and performance evaluation.
5. Customer Relations – Engage with clients to understand their needs and ensure satisfaction with the services provided.
6. Evaluation – Assess the effectiveness of training programs and consultations, using participant feedback and performance data to continuously improve service quality.
7. Marketing and Promotion – Develop and execute marketing strategies to promote the training centre and consultancy services to potential clients.
8. Financial Management – Oversee budgeting and financial operations, including planning purchases, managing costs, and providing financial reports during weekly, monthly, and quarterly operations meetings.
9. Innovation and Development – Foster innovation in training and consultancy methodologies to ensure the centre remains competitive and relevant.
10. Promotional Materials – Create and distribute promotional materials (e.g., flyers) for programs and training offerings, ensuring they are published timely.
11. Social Media Promotion – Ensure all programs, training, and courses are effectively promoted through various social media channels.
1. A Bachelor’s Degree in Business Administration, Business Management, Communication, Business Communication, or an equivalent qualification recognised by the government.
2. At least 3 (three) years of relevant industry experience, which will be considered as an advantage.
3. Demonstrated leadership capability, with creative and critical thinking abilities, strong management skills, commitment to teamwork, analytical skills, flexibility, proactivity, and the ability to collaborate effectively with all levels of staff and external agencies.
4. Proficiency in computer usage, specifically with Microsoft Office applications.
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YBhg. Dr. Ruziah Binti Ghazali is a prominent leader in Malaysia’s Technical and Vocational Education and Training (TVET) sector, recognized with the Special Award for Master Coach in Education Development from TVETecoUSIM. She advocates for Islamic TVET and supports individuals with disabilities, contributing to the book “Nothing is Impossible – Success Stories of Persons with Disabilities.”
As a scholar and Islamic Woman Entrepreneur, she focuses on women’s and community development and was honored as Tokoh Saidatina Aishah during National Women’s Day in 2021.
Dr. Ruziah holds a PhD in Educational Development from Universiti Putra Malaysia, a Master of Science in Educational Science, and a Bachelor of Arts (Hons) in Islamic Studies from the University of Malaya. She is also a licensed Company Secretary and Tax Agent.