1. Processing student pass and visa applications for international students through the EMGS STARS system.
2. Adhering to the process flow and meeting the timeline for all applications submitted through the EMGS STARS system.
3. Consistently adhering to all standard operating procedures of Kolej Profesional Baitulmal Kuala Lumpur.
4. Recording data or documents based on application records in the EMGS system.
5. Maintaining regular communication with internal departments at Kolej Profesional Baitulmal Kuala Lumpur for any required supporting documents, endorsements, justifications, and clarifications related to student applications.
6. Working additional hours as needed to handle emergency cases, delays in application submissions, or special projects assigned by senior management.
7. Complying with regulations and laws related to the management of international students.
8. Assisting in managing crises, particularly those involving student welfare.
9. Assisting in organizing visits for international visitors to Kolej Profesional Baitulmal Kuala Lumpur and coordinating with the student mobility program.
10. Preparing reports and providing updated feedback on matters related to initiatives and activities for international students.
11. Providing support and ensuring standardization with relevant departments regarding the intake of international students.
12. Supervising the endorsement process and overseeing student arrivals at the airport.
13. Managing international student reports or complaints regarding basic needs, pass applications, and visa matters.
14. Proposing and implementing improvements to the workflow of welfare and administrative processes.
15. Carrying out tasks as assigned from time to time.
1. Possess at least a SPM or Diploma in any field or an equivalent qualification recognized by the government.
2. Credit in Bahasa Malaysia (including passing the Oral Examination) and English at the SPM level or an equivalent qualification recognized by the government, with the ability to communicate effectively in both Malay and English.
3. Have experience working in an educational institution at least 2 years.
4. Possess a friendly, approachable, and easy-going personality, with flexibility, a strong sense of purpose, and a drive for high achievement.
5. Self-reliant, demonstrating strong professionalism, honesty, and integrity.
6. Preference will be given to candidates proficient in foreign languages.
7. Capable of working on-site with short notice.
8. Candidates with experience in handling customer service hotlines or managing student welfare will have an advantage.
9. Knowledgeable and proficient in using computers, specifically with Microsoft Office applications
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YBhg. Dr. Ruziah Binti Ghazali is a prominent leader in Malaysia’s Technical and Vocational Education and Training (TVET) sector, recognized with the Special Award for Master Coach in Education Development from TVETecoUSIM. She advocates for Islamic TVET and supports individuals with disabilities, contributing to the book “Nothing is Impossible – Success Stories of Persons with Disabilities.”
As a scholar and Islamic Woman Entrepreneur, she focuses on women’s and community development and was honored as Tokoh Saidatina Aishah during National Women’s Day in 2021.
Dr. Ruziah holds a PhD in Educational Development from Universiti Putra Malaysia, a Master of Science in Educational Science, and a Bachelor of Arts (Hons) in Islamic Studies from the University of Malaya. She is also a licensed Company Secretary and Tax Agent.